Name: Jetway
Address: Sapna Gardens, Commercial Block, 1st Floor, OF-2, Chogm Road Porvorim, Goa - 403521, Goa, 403521, IN
Telephone: 18002668060

Simple support and trouble shooting

Turn off the EPON/GPON Device & the Router
Re-insert all plug-ins.
Restart the EPON/GPON Device & the Router after 2-5 mins
Check the connection

If still issue persists, contact support on 1800-266-8060 or email us at support@jetwaynetworks.in.

Login to Jetway customer portal http://customer.jetway.in using your Username & password given at the time of connection through SMS
Go to "Recharge" tab
Recharge either with existing plan or new plan by making card payment.

Login to Jetway customer portal http://customer.jetway.in using your Username & password given at the time of connection through SMS
Go to "Purchase" tab
Download the bill copy.

Ensure you have a PC or a laptop with you to do a dial up
Notice the cord that connects the Syrotech / secureye / optilink EPON/GPON Device to your router
Disconnect the cord from the router & connect it to the laptop/ PC
Go to Control Panel > Network and Internet > Network and Sharing Center
Setup a New Connection
Connect to internet
Setup PPPOE Broadband
Enter Username & Password given at the time of connection through SMS
Connected to internet
Check speed / internet connection on https://www.speedtest.net/

*Note: The MAC needs to be reset while doing a dial up connection. Hence the customer needs to inform the Jetway Customer care Support. about doing a dial up connection

1800 266 8060

Simple support and trouble shooting

1800 266 8060

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